Privacy Policy
Update Date: 2025/12/30
Effective Date: 2025/12/30
Introduction
VIVI TALK is a product provided by VIVI DENTAL LABORATORY (hereinafter referred to as "we"). When you use our services, we may collect and use your relevant information. We would like to explain through this Privacy Policy how we collect, use, store and share this information, as well as the ways we provide for you to access, update, control and protect this information. This Privacy Policy is closely related to the VIVI TALK services you use and we hope you will read it carefully. When necessary, please follow the guidance in this Privacy Policy to make the appropriate choices. The technical terms mentioned in this Privacy Policy are expressed as concisely as possible and we provide links for further explanations to facilitate your understanding.
Your use or continued use of our services implies your consent to our collection, use, storage and sharing of your relevant information.
If you have any questions about this Privacy Policy or related questions, please contact us at 13544258904.
1.Collected information
When we or our third-party partners provide services, we may collect, store and use the following information related to you. If you do not provide this information, you may not be able to register as a user of our service or may not be able to get certain services we provide, or may not achieve the intended effect of the relevant services.
Third-party SDK we access:
· Tencent Cloud Instant Messaging SDK (Tencent Cloud IM SDK)
Third-party name:
· Tencent Cloud
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Purpose of use: Information communication and exchange
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Collecting types of personal information: No
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Method of processing: Confidentiality
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2. Information Storage
2.1 Methods and Duration of Information Storage
We will store your information in a secure way, including local storage (such as data caching through the APP), databases, and server logs.
Generally, we will only store your personal information for the necessary period to achieve the service purpose or under the conditions stipulated by laws and regulations.
2.2 Geographical Location of Information Storage
We will store the users’ information collected within the country in China in accordance with the provisions of laws and regulations.
Currently, we will not transfer or store your personal information across borders. In the future, if we need to transfer or store your personal information across borders, we will inform you of the purpose of information export, the recipient, security guarantee measures, and security risks, and obtain your consent.
2.3 Notification of Termination of Products or Services
When our products or services are terminated, we will notify you through sending notifications,announcements, etc., and delete your information or anonymize it within a reasonable period, except for which differently prescribed by laws and regulations
3. Information Security
We use various security technologies and procedures to prevent the loss, improper use, unauthorized viewing or disclosure of information. For example, in some services, we will use encryption technology (such as SSL) to protect the personal information you provide. However, please understand that due to the limitations of technology and various malicious means, it is impossible to always ensure 100% security of information in the Internet industry. You need to know that the systems and communication networks you access for our services may be affected by factors beyond our control.
4. How We Use Information
We may use the information collected during the process of providing services for the following purposes:
Provide services;
For identity verification, customer service, security prevention, fraud monitoring, archiving and backup purposes to ensure the security of the products and services we provide to you;
Help us design new services and improve existing services;
Enable us to better understand how you access and use our services, thereby responding to your personalized needs, such as language settings, location settings, personalized help services and instructions, or responding to you and other users in other aspects;
Provide you with more relevant advertisements instead of general ones;
Evaluate the effectiveness of advertising and other promotion activities in our services and improve them;
Certificate software or manage software-upgrading;
Allow you to participate in surveys about our products and services.
5. Information Sharing
Currently, we will not actively share or transfer your personal information to third parties. If there is other sharing or transfer of your personal information or you need us to share or transfer your personal information to a third party, we will directly confirm that the third party obtains your explicit consent for such actions.
For advertising purposes, to evaluate and optimize advertising placement effectiveness, we need to share some of your data with third-party partners, such as advertisers and their agents. These partners must strictly abide by our measures and requirements for data privacy protection, including but not limited to processing according to data protection agreements, commitments, and relevant data processing policies, to avoid identifying individual identities and ensure privacy security.
We will not share information that can identify your personal identity (such as your name or email address) with partners unless you have explicitly authorized it.
We will not publicly disclose the information we have collected. If disclosure is necessary, we will inform you of the purpose of the disclosure, the type of information disclosed, and the potentially sensitive information involved, and obtain your explicit consent. As our business continues to grow, we may engage in transactions such as mergers, acquisitions, and asset transfers. We will inform you of such situations and continue to protect your personal information in accordance with the laws and regulations and the standards required by this Privacy Policy.
In addition, according to relevant laws, regulations, and national standards, in the following circumstances, we may share, transfer, or disclose your personal information without obtaining your prior authorization:
Directly related to national security, defense security;
Directly related to public safety, public health, and major public interests;
Directly related to criminal investigation, prosecution, trial, and judgment execution;
For the purpose of safeguarding the significant legal rights and interests of the personal information subject or other individuals, but it is difficult to obtain your consent;
You disclose your personal information to the public on your own;
From publicly disclosed information, such as legitimate news reports, government information disclosure, etc.
6. Your Rights
During your use of our services, we may provide you with corresponding operation settings based on the specific circumstances of the products, so that you can query, delete, correct or withdraw your relevant personal information. You can refer to the corresponding specific guidelines for operation. In addition, we have set up a complaint and reporting channel. Your opinions will be handled promptly. If you cannot exercise your rights as the personal information subject through the above channels and methods, you can submit your request through the contact information provided in this Privacy Policy, and we will provide feedback in accordance with the provisions of the laws and regulations.
7. Changes
We may revise this Privacy Policy from time to time. When changes occur, we will notify you of the new Privacy Policy when the version is updated and explain the effective date. Please carefully read the content of the updated Privacy Policy. If you continue to use our services, it indicates that you agree to have our services handle your personal information in accordance with the updated Privacy Policy.
8. Protection of Minors
We encourage parents or guardians to guide minors to use our services. We suggest that minors encourage their parents or guardians to read this Privacy Policy and that minors seek the consent and guidance of their parents or guardians before submitting personal information.